Refund Policy

At Panchastu, we strive to provide the best quality products and services to our customers. If you are not satisfied with your purchase, we offer a refund or replacement under the following terms and conditions. Please read the policy carefully before making a purchase.

1. Eligibility for Refund

You may be eligible for a refund or replacement under the following circumstances:

• The product you received is damaged or defective.
• You received the wrong product or the wrong quantity.
• The product is significantly different from its description.

2. Conditions for Refund

To be eligible for a refund:

• The request must be raised within 7 days of receiving the product.
• The product must be unused, in its original packaging, and in the same condition as when it was received.
• A valid proof of purchase must be provided, such as an order confirmation email or invoice.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Products purchased during a sale or with a discount coupon.
• Gift cards or vouchers.
• Used, opened, or tampered products.

4. Refund Process

If you meet the eligibility criteria, follow these steps to request a refund:

• Contact us at marketing@panchastu.com or call us at +91-9811648292 with your order details.
• Provide photographic evidence of the damaged or defective product, if applicable.
• Our team will review your request and respond within 3-5 business days.

5. Refund Timeline

Once your refund is approved, it will be processed within 7-10 business days. The amount will be credited to your original payment method. Please note that bank processing times may vary.

6. Replacement Policy

If you prefer a replacement instead of a refund, we will arrange for a new product to be shipped to you. Replacement requests must also meet the eligibility criteria mentioned above.

7. Shipping Costs

If the return is due to our error (such as a damaged or wrong product), we will cover the shipping costs. For other reasons, the customer will be responsible for return shipping charges.

8. Contact Us

If you have any questions or need assistance with your refund or replacement request, please contact us at:

• Email: marketing@panchastu.com
• Phone: +91-9811648292

We value your trust and are committed to resolving any issues promptly and fairly.